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DELIVERY

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DELIVERY - Frequently Asked Questions


What are your European Delivery Options?

EU DELIVERY EU DELIVERY OPTIONS Standard Delivery COST DELIVERY TIMES ...

EU DELIVERY

EU DELIVERY OPTIONS

Standard Delivery

COST

DELIVERY TIMES

ZONE 1
AUSTRIA, BELGIUM, CZECH REPUBLIC, DENMARK, HUNGARY , REPUBLIC OF IRELAND, LUXEMBOURG, SLOVENIA, SLOVAKIA

£10

3-7 WORKING DAYS FROM THE DATE OF DESPATCH DELIVERY MONDAY TO FRIDAY (NO DELIVERIES SATURDAY AND SUNDAY).

ZONE 2
ESTONIA, SPAIN (MAINLAND SPAIN & BALEARIC ISLANDS ONLY), FINLAND, ITALY, LATVIA, LITHUANIA, POLAND, PORTUGAL, SWEDEN

£15

3-7 WORKING DAYS FROM THE DATE OF DESPATCH DELIVERY MONDAY TO FRIDAY (NO DELIVERIES SATURDAY AND SUNDAY).

ZONE 3
BULGARIA, GREECE, ROMANIA

£25

3-7 WORKING DAYS FROM THE DATE OF DESPATCH DELIVERY MONDAY TO FRIDAY (NO DELIVERIES SATURDAY AND SUNDAY).

 

 

 

**ROYAL MAIL**
SHOE CARE AND LACES

FREE

3-7 WORKING DAYS FROM THE DATE OF DESPATCH DELIVERY MONDAY TO FRIDAY (NO DELIVERIES SATURDAY AND SUNDAY).

*** Please Note, during Sale and Busy periods, delivery may take longer ***

  • All orders are sent with DPD, unless otherwise stated and will require a signature on arrival
  • If you are not available on the day of delivery, the DPD driver will leave a calling card so that you can arrange a collection. Alternatively the delivery will be re attempted the next working day.
  • DPD do not deliver on Saturdays and Sundays.
  • Special Delivery instructions can be left for the Courier on our checkout page. This includes leaving your parcel with a neighbour or advising DPD of any door or gate codes.

All DPD Deliveries will be fully traceable. A tracking number will be emailed over to you on the day of despatch and will be active from Midnight.

Delivery to Germany, we have a dedicated German website please visit drmartens.com/de

Delivery to France, we have a dedicated French website please visit drmartens.com/fr

Delivery to Netherlands, we have a dedicated Dutch website please visit drmartens.com/nl

Important Delivery Information

  • Our shipping partner is DPD. We do not deliver on Saturdays, Sundays or Public Holidays.
  • Our Warehouse is closed Saturdays, Sundays and UK Public Holidays.
  • During our SALE and busy periods it may take longer to despatch your order.
  • We will send an email to confirm when your order has been despatched.
  • You will receive an email direct from DPD with the tracking information.
  • A signature is required upon delivery. If you are not at the address when we try to deliver, we may leave your parcel with a neighbour. Alternatively they will leave a calling card which allows you to either; re-arrange delivery by phone or online, arrange to collect from your local depot or arrange re-delivery to a neighbour/safe place.

 


What are your UK Delivery options?

UK Delivery (Excluding Channel Islands) UK DELIVERY OPTIONS Standard Delivery £3.9...

UK Delivery (Excluding Channel Islands)

UK DELIVERY OPTIONS

Standard Delivery

£3.95/Free over £50

2-4 Working Days

Next Day Delivery

£5.50

Next working day delivery (if Placed before 1pm)

Saturday Delivery

£8.50

Saturday Delivery (If ordered before 1pm Mon-Fri)

**Royal Mail** Shoe care and Laces

Free

3-7 Working days

*** Please Note, during Sale and Busy periods, delivery may take longer ***

  • Standard Delivery - Orders will be sent via DPD and will be delivered within 4 working days from the date your order is placed.
  • Next Day Delivery – Orders will be sent via DPD and will be delivered between 7am and 7pm. Orders are despatched the same working day if placed before 1pm. Orders placed after 1pm will be delivered the following working day.
  • Saturday Delivery – Orders will be sent via DPD and will be delivered between 8am and 6pm. Orders will be despatched on Friday if placed before 1pm on Friday, Orders placed after 1pm on Friday will be delivered the following Saturday.

All DPD delivery methods above will be fully traceable. This will include an hour’s delivery time slot and a text update that will be sent from our courier.

Important Delivery Information

  • We do not deliver to the Channel Islands, Canary Islands, Malta, PO Boxes or BFPO addresses.
  • Our Warehouse is closed Saturdays, Sundays and UK Bank Holidays.
  • We aim to despatch orders placed before 1pm on Monday to Friday the same day. During SALE and busy periods this may take longer.
  • Orders may be despatched for delivery early on occasions, depending on the rate of despatch in our warehouse.
  • You will receive an email to confirm when your order has been despatched.
  • A signature is required upon delivery.
  • If you're not around when we first try to deliver, DPD will leave you a calling card which allows you to either; re-arrange delivery by phone or online, arrange to collect from your local depot or arrange re-delivery to a neighbour/safe place. You can also upgrade your delivery direct with DPD.
  • We will attempt to deliver 3 times before the parcel is returned to our UK Warehouse
 

 


How does the UK Next Day Delivery work?

If you are choosing our UK Next Day Delivery option, here's some more information to help you: ○ Orders pl...
If you are choosing our UK Next Day Delivery option, here's some more information to help you:

○ Orders placed before 1pm GMT Mon-Fri will be despatched the same day and delivered the next working day.
○ Orders will be sent via DPD and will require a signature upon delivery - Delivery times are between 7am and 7pm
○ UK Next Day Delivery costs £5.50.
○ If you are not available, then DPD will leave a calling card, where you can re arrange delivery or get information to collect your parcel. DPD will automatically try again the next working day.
○ You will receive a tracking number and text notification from our courier when your order is despatched.
○ You can track your order in "Your Account" by selecting the order and clicking "Track My Order"
○ During checkout, you are able to leave special delivery instructions, such as leaving the item with a neighbour or in a safe place.

Please note, During Sale and Busy periods, deliveries may take longer.
Dr Martens are not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for DPD.

How does the UK Saturday Delivery Work?

If you are choosing our UK Saturday delivery option, here's some more information to help you: ○ Orders pl...
If you are choosing our UK Saturday delivery option, here's some more information to help you:

○ Orders placed before 1pm GMT on Friday will be despatched for delivery on Saturday.
○ Orders will be sent via DPD and will require a signature upon delivery - Delivery times are between 8am and 5pm.
○ Saturday Delivery costs £8.50.
○ If you are not available, then DPD will leave a calling card, where you can re arrange delivery or get information to collect your parcel.
○ You will receive a tracking number and text notification from our courier when your order is despatched.
○ You can track your order in "Your Account" by selecting the order and clicking "Track My Order"
○ During checkout, you are able to leave special delivery instructions such, as leaving the item with a neighbour or in a safe place.

Please note, During Sale and Busy periods, deliveries may take longer.
Dr Martens are not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for DPD.

How does the Royal Mail Delivery service work?

Shoe care and laces will be sent with Royal Mail, this is a second class service. ○ Royal Mail Deliveries...
Shoe care and laces will be sent with Royal Mail, this is a second class service.

○ Royal Mail Deliveries in the UK can take between 3-7 working days
○ If the parcel will not fit through your letter box, a card will be left so that you can arrange a collection from your nearest Royal Mail sorting office.
○ If you do not receive your parcel within the time scales provided, please contact our Customer Service Team.

Who will deliver my Order?

Dr Martens uses DPD to deliver larger items, such as footwear and apparel. Smaller items such as shoe care ...
Dr Martens uses DPD to deliver larger items, such as footwear and apparel. Smaller items such as shoe care and accessories may be sent with Royal Mail.

Is there anywhere you cannot deliver?

Unfortunately, we are unable to deliver to a BFPO, PO Box address or the Channel Islands/Guernsey.
Unfortunately, we are unable to deliver to a BFPO, PO Box address or the Channel Islands/Guernsey.

Do DPD deliver on weekends?

DPD do not deliver on Sunday or Bank Holidays. Business days are Monday through Friday, 8am - 7pm. You can ...
DPD do not deliver on Sunday or Bank Holidays. Business days are Monday through Friday, 8am - 7pm.
You can however, choose our Saturday delivery option when placing your order.

I placed my order at the weekend; will I receive it on Monday?

No, any order placed after 1pm on Friday will not be despatched until Monday. You will receive your trackin...
No, any order placed after 1pm on Friday will not be despatched until Monday. You will receive your tracking information on Monday afternoon and this will be valid from Midnight. You can then track your parcel as normal. 

How does the UK Standard delivery work?

If you are choosing standard delivery, here's some more information to help you: ○ Orders placed before 1p...
If you are choosing standard delivery, here's some more information to help you:

○ Orders placed before 1pm GMT Mon-Sun will be despatched within 2-3 working days
○ Order will be sent via DPD and will require a signature upon delivery - Delivery times are between 8am and 7pm
○ Standard delivery costs £3.95. You will however not be charged if your order is £50 or over. 
○ If you are not available, then DPD will leave a calling card, where you can re arrange delivery or get information to collect your parcel. DPD will automatically try again the next working day.
○ You will receive a tracking number and text notification from our courier when your order is despatched. 
○ You can track your order in "Your Account" by selecting the order and clicking "Track My Order"
○ During checkout, you are able to leave special delivery instructions, such as leaving the item with a neighbour or in a safe place.

Please note, During Sale and Busy periods, deliveries may take longer. 
Dr Martens are not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for DPD. 

I missed my UK delivery, what can I do?

DPD drivers should leave a calling card with instructions on how you can re-arrange delivery. If you have n...
DPD drivers should leave a calling card with instructions on how you can re-arrange delivery. If you have not received a calling card, you can also contact DPD direct, quoting your tracking number. TEL: 08445 560 560.

DPD will automatically try to deliver your order the next working day.
If you have chosen a Saturday delivery then there is a possibility that the order will be delivered on Sunday. If the order is not delivered on Sunday, DPD will re attempt delivery on Monday.

Can I change my delivery date/Address?

Yes, once your delivery is confirmed you should be able to change the delivery date without charge. Unfortu...
Yes, once your delivery is confirmed you should be able to change the delivery date without charge. Unfortunately you are unable to select a time slot for the delivery as one will be provided on the morning of the delivery.
You may also change the delivery address by contacting DPD but this may incur a charge, which is set by and payable to DPD.
 

Why was my order not delivered on Saturday if I paid for Saturday delivery?

We work hard to make sure that your order is despatched within the timescales provided, but during busy and...
We work hard to make sure that your order is despatched within the timescales provided, but during busy and sale periods we cannot guarantee that the order will be despatched in time and some deliveries can take longer.

Your order must be placed before 1pm on Friday to receive your order on Saturday.
 

Can I upgrade my delivery option once the order has been placed?

Yes you can! DPD have the options to: - Upgrade your delivery to an alternative day (including the weeken...
Yes you can!

DPD have the options to:

- Upgrade your delivery to an alternative day (including the weekends), and you can specify time slots within the day. This will Incur a charge, which is set by and payable to DPD.
- Change the date of delivery and a time will be emailed to you on the morning of delivery as normal *No charge
- Request that the delivery is left with a neighbour of your choice *No charge

You can view these options by entering your tracking number in the DPD website and entering your postal code, or through your despatch email.

Unfortunately, European customers cannot change the delivery options with DPD. Please contact our Customer Service Team for further assistance.

 

My Order has not arrived yet, what can I do?

We are sorry that your order has not arrived! Please contact us with your Order number and delivery detail...
We are sorry that your order has not arrived!

Please contact us with your Order number and delivery details. We will be more than happy to look into this for you!

I am a customer from outside of the UK, who will deliver my Order?

Dr Martens uses DPD to deliver larger items, such as footwear and apparel. Smaller items such as shoe care ...
Dr Martens uses DPD to deliver larger items, such as footwear and apparel. Smaller items such as shoe care and accessories may be sent with Royal Mail.

I am a customer from outside of the UK, is there anywhere you cannot deliver?

We can deliver to over 20 countries from our UK website, but if your country is not showing available, you ...
We can deliver to over 20 countries from our UK website, but if your country is not showing available, you may need to visit one of our other sites:

USA - Can delivery within the USA and all over the world.
France
Netherlands
Germany

 

I'm a customer from outside of the UK, what Countries do you deliver to?

From drmartens.com/UK we deliver to: Austria Belgium Bulgaria Czech Republic Denmark Estonia Finland Greec...
From drmartens.com/UK we deliver to:

Austria
Belgium
Bulgaria
Czech Republic
Denmark
Estonia
Finland
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Poland
Portugal
Romania
Slovenia
Slovakia
Spain (Mainland Spain and Balearic Islands ONLY)
Sweden
 

I am a customer from outside of the UK, how long will it take for my order to be delivered?

European deliveries can take between 3 and 10 working days, depending on the country of delivery and the sh...
European deliveries can take between 3 and 10 working days, depending on the country of delivery and the shipping method used.

 
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